Amigo Energy Customer Service

Choose the right customer support for your electricity needs.

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Contact Amigo Energy

Whether you need to talk to a customer service agent over the phone or prefer to make changes to your Amigo Energy account online, we’ve got a support option for you.

Mailing Address

Amigo Energy

PO Box 3607

Houston, TX 77253-3607*

*Don’t send payments to this address. View your bill pay options here.


Residential Customer Service

Monday – Friday 8am – 7pm CT

Saturday 9am – 6pm CT

Commercial Customer Service

Monday – Friday 9am – 6pm CT

Get Customer Service During Emergencies and Outages

Remember that, because of energy deregulation in Texas, emergencies and outages are taken care of by your Transmission and Distribution Service Provider (TDSP)—the folks who operate and maintain your energy grid—not Amigo Energy. Below you’ll find a contact list of the four major TDSPs and which Texas cities they service.

AEP CP&L Territory


Serving : Abilene, Alpine, San Angelo, Vernon, Corpus Christi, Laredo, McAllen, San Benito, and Victoria.

Centerpoint Territory


Serving : Angleton, Alvin, Cypress, Galveston, Houston, Pasadena, and Richmond.

Oncor Territory


Serving : Addison, Corsicana, Chandler, Dallas, Denison, Denton, Diboll, Fort Worth, Midland, Odessa, Palestine, Paris, Plano, Tyler, and Wichita Falls.

TNMP Territory


Serving : Serving: Angleton, Brazoria, West Columbia, Sweeny, Alvin, Friendswood, Dickinson, League City, La Marque, Texas City, Detroit, Bogata, Emory, Whitewright, Leonard, Farmersville, Pilot Point, Princeton, Lewisville, Nocona, Petrolia, Olney, Bryson, Strawn, Glen Rose, Hico, Hamilton, Meridian, Clifton, Whitney, Valley Mills, Gatesville, Kermit, Pecos, Fort Stockton, and Sanderson.

Got More Questions? Peep Our FAQ.

Curious about Amigo Energy electricity plans or rates? What about electric service setup? Or even bill payments. Well, you’re in luck—our FAQ page can get you quick and clear answers to your customer service questions.

Amigo Energy Reviews Are Outstanding—Just Ask these Folks

“I am very happy to have Amigo Energy as my electric provider, up to this date they have provided me with great service and I want to take this opportunity to thank them.”

– Felicito V., Houston TX

“I’ve been with Amigo Energy for over 6 years and this is the best decision I ever made. The rates are very low. Also, customer service is helpful with any inconvenience that you have.”

– Yumalis R., Houston TX

“The only company that I feel secure and understand what I’m paying is Amigo Energy. They have better rates and good customer service. They also offer a great opportunity with their referral program.”

– Meiling P., Houston TX

We Can Help You with All Your Customer Service Needs

Customer Service Also Means Easy Enrollment

As a Residential Electricity Provider (REP), Amigo Energy is here to help you enroll in Texas electricity service, switch energy providers, or renew your current service. Same-day enrollment is easy:

1. Choose an energy plan

2. Call 888-354-2236 before 2pm CT

3. Answer some basic questions about your home and credit

4. Turn on your power today

Switching retail electric providers is quick and easy, too.

Just follow the enrollment steps above and we’ll have you switched over in five days or less without interrupting your service.

Looking to renew?

If you’re an existing Amigo Energy customer looking to renew, you can do it in one of these convenient ways

We Care about Customer Support

On top of serving your basic energy needs, Amigo Energy can support you by helping you get more from your energy plan. Add to that the fact that we offer resources like our My Amigo online portal and our Powerline blog to help you make better decisions about your energy usage, and you can see why our customers are enthusiastic about our support.