Amigo Energy Customer Service
Choose the right customer support for your electricity needs.
Contact Amigo Energy
Whether you need to talk to a customer service agent over the phone or prefer to make changes to your Amigo Energy account online, we’ve got a support option for you.
Mailing Address
Amigo Energy
PO Box 3607
Houston, TX 77253-3607*
*Don’t send payments to this address. View your bill pay options here.
Hours
Residential Customer Service
Monday – Friday 8am – 7pm CT
Saturday 9am – 6pm CT
Commercial Customer Service
Monday – Friday 9am – 6pm CT
Get Customer Service During Emergencies and Outages
Remember that, because of energy deregulation in Texas, emergencies and outages are taken care of by your Transmission and Distribution Service Provider (TDSP)—the folks who operate and maintain your energy grid—not Amigo Energy. Below you’ll find a contact list of the four major TDSPs and which Texas cities they service.
AEP CP&L Territory
Serving : Abilene, Alpine, San Angelo, Vernon, Corpus Christi, Laredo, McAllen, San Benito, and Victoria.
Centerpoint Territory
Serving : Angleton, Alvin, Cypress, Galveston, Houston, Pasadena, and Richmond.
Oncor Territory
Serving : Addison, Corsicana, Chandler, Dallas, Denison, Denton, Diboll, Fort Worth, Midland, Odessa, Palestine, Paris, Plano, Tyler, and Wichita Falls.
TNMP Territory
Serving : Serving: Angleton, Brazoria, West Columbia, Sweeny, Alvin, Friendswood, Dickinson, League City, La Marque, Texas City, Detroit, Bogata, Emory, Whitewright, Leonard, Farmersville, Pilot Point, Princeton, Lewisville, Nocona, Petrolia, Olney, Bryson, Strawn, Glen Rose, Hico, Hamilton, Meridian, Clifton, Whitney, Valley Mills, Gatesville, Kermit, Pecos, Fort Stockton, and Sanderson.
Got More Questions? Peep Our FAQ.
Curious about Amigo Energy electricity plans or rates? What about electric service setup? Or even bill payments. Well, you’re in luck—our FAQ page can get you quick and clear answers to your customer service questions.
We Can Help You with All Your Customer Service Needs
Customer Service Also Means Easy Enrollment
As a Residential Electricity Provider (REP), Amigo Energy is here to help you enroll in Texas electricity service, switch energy providers, or renew your current service. Same-day enrollment is easy:
1. Choose an energy plan
2. Call 888-354-2236 before 2pm CT
3. Answer some basic questions about your home and credit
4. Turn on your power today
Switching retail electric providers is quick and easy, too.
Looking to renew?
If you’re an existing Amigo Energy customer looking to renew, you can do it in one of these convenient ways
- By mail using an Amigo Energy Renewal Notice
- Online through your My Amigo account
- Over the phone by calling 1-888-528-2672
We Care about Customer Support
On top of serving your basic energy needs, Amigo Energy can support you by helping you get more from your energy plan. Add to that the fact that we offer resources like our My Amigo online portal and our Powerline blog to help you make better decisions about your energy usage, and you can see why our customers are enthusiastic about our support.